I have used several of these companies - ADO, Cristobal Colón, Estrella Blanca, Estrella de Oro and ETN among them, and do not hesitate to use or recommend them. Some of the most luxurious services - ADO Platino, for example, offer VIP waiting lounges.
Bus stop food may vary from really nasty to OK but overpriced. Non-express busses usually make short stops for breaks (and expensive snacks), as well as longer (45') stops for meal times - through Express busses make very limited stops. When you buy tickets, you get assigned seats - see below for tips. Baggage gets checked in and placed in the belly pans, and you get baggage checks to use on arrival. They run on time and many have websites where you may even be able to purchase tickets in advance. TER / Estrella Roja Volvo 7550 seats, wardrobe, lavs and galley - cafeteria And, of interest to FTers, some have points accumulation schemes! Busses may be Volvo, Mercedes Benz, Saab Scania, M.A.N., Irizar and the like - top makes, mostly European. There is video entertainment ranging from several screens with cabin-wide sound to individual video screens. Primera is likely to have have lavatories, the classes better than Primera will, often one for men and one for women Primera and higher will provide some snacks and soft drinks, often from an attendant. You want Clase Primera / First, De Lujo / Luxury, Ejecutiva / Executive, Plus or the like as your class of service, for reliability, time, on time departure and safety. A recent poster on FT asked about cheap flights to Cancún or Mérida, and with a cheap flight to CUN (hardly existent to MID) I recommended going to CUN and taking the ADO First Class bus to Mérida (in four hours for USD $35) here. Touchscreen personal video and folding leg restīut for many, the intercity luxury busses can be the way to go - I've personally used ADO, Estrella de Oro, Cristobal Colon, Estrella de Oro, Estrella Roja, Autobuses Pulman de Morelos, etc. Touchscreen video and audio, café service, men and women lavs, Reclining sleeper seats with leg rests, Internet, electric outlet, individual Estrella de Oro Diamante deluxe service Volvo 9700 in MEX-ACA
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